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Frequently Asked Questions

As of April 7, 2020

In the interest of public health and safety, in the face of COVID-19, (coronavirus) the Siletz Tribal Council and the Chinook Winds Senior Executive team, announced the closure of Chinook Winds Casino and Golf Course operations effective 9pm Tuesday, March 17, 2020, with an original goal of reopening April 1, 2020. It is clear the threat posed by the COVID-19 pandemic requires Chinook Winds Casino Resort (CWCR) to remain closed beyond that date.

We will continue to monitor developments and the advice of local, national and world health organizations. We will make our decision when to reopen based on our ability to provide a safe environment for our team members and guests.

Q: Are you extending expiration dates on Slot Machine cash out vouchers that expire during your closure?
A: All vouchers dated on, or after, 2/18/20, will be valid once we open with an extended date for redemption.

Q: Are you extending expiration dates on Sports Wagering vouchers that expire during your closure?
A: All vouchers dated on, or after, 12/18/19, will be valid once we open with an extended date for redemption.

Q: How long will the casino be closed?
A: We do not have a re-open date at this time, we will continue to monitor developments through the Centers for Disease Control and the Oregon Health Authority.

Q: What happens to my offers that were valid during the closure?
A: Once CWCR reopens, you will receive new offers and invitations.

Q: Are CWCR promotions & events being cancelled or rescheduled?
A: All promotions & events are currently postponed during this temporary closure period. We will provide updates via website, social channels, mail and email, where applicable, as more information regarding promotions and events becomes available.

Q: What happens to my Winners Circle membership?
A: Your Winners Circle membership will remain active and your tier status will be maintained. All point balances will be kept in your account. You will resume receiving your CWCR offers and invitations once we reopen.

Q: What if I haven’t received my ticket refund on a cancelled event?
A: Tickets have been refunded by original method of payment. Please allow 14 days to see the credit to your accounts. If you have not seen the credit please email eServices@CWCResort.com
Q: How do I get access to my tax information (Win/Loss) during the closure?
A: https://www.chinookwindscasino.com/win-loss/