Guest Frequently Asked Questions
As of January 8, 2021
After a month-long closure, the Siletz Tribal Council has made the decision to reopen Chinook Winds Casino Resort with modified hours and operations to ensure safety of team members, guests and community. Chinook Winds opens to the public at 10am on January 15, 2021. During the closure we have taken advantage of this time to fully disinfect all guest and team member areas.
Chinook Winds is fully committed to following recommended health and safety protocols to protect team members and guests. We will continue to re-evaluate and make adjustments in the coming weeks and months to ensure safety.
Q: Will the casino be 21 and over?
A: Yes, the casino is 21 and over. All other areas of the resort are all ages.
Q: Are you extending expiration dates on Sports Wagering and Slot vouchers that expired during your closure?
A: We will honor voucher that expired during closure up to February 28, 2021.
Q: What happens to my offers that were valid during the closure?
A: Once CWCR reopens, you will receive new offers and invitations.
Q: What happens to my Winners Circle membership?
A: Your Winners Circle membership will remain active and your tier status will be maintained. All point balances will be kept in your account.
Q: How do I get access to my tax information (Win/Loss) during the closure?
Q: What if I haven’t received my ticket refund on a cancelled event?
A: Tickets have been refunded by original method of payment. Please allow 14 days to see the credit to your accounts. If you have not seen the credit please email eServices@CWCResort.com
Below are protocols being implemented in our reopening:
Reopening with limited capacity throughout the property: