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Position Summary

Responsible for the supervision and completion of the Housekeeping Department’s assigned tasks in a timely and responsible manner ensuring quality control and the highest possible standards of friendliness and cleanliness.

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Closing Date: 2/21/2018

Starting Wage Range: DOE

Minimum Age: 18

  • Supervises all aspects of daily operations of the Housekeeping Department including the Room Attendants, Room Inspectors, House Persons, and Laundry Attendants.
  • Maintains Chinook Winds Casino Resort BEACH core values and guest service standards by working directly with Hotel Management and Human Resources.
  • Inspects guestroom and public areas for cleanliness standards, correcting deficiencies with housekeeping personnel, maintaining quality work performance.
  • Maintains inventory records of linens and operating supplies.
  • Reviews cleanliness standards in the laundry, employee break areas, and room attendants’ storage/supply areas.
  • Ensures housekeeping carts are kept up to standards.
  • Reviews daily maintenance of washers and dryers.
  • Reviews room key and master key control by housekeeping personnel to ensure that strict compliance with policies and procedures are in place.
  • Reviews and updates maintenance log keeping close communication with maintenance department to ensure quality.
  • Logs lost and found items daily for a timely return of property.
  • Ensures that the Housekeeping Department including the Room Attendants, Room Inspectors, House Persons, and Laundry Attendants are in compliance with Chinook Winds policies and procedures.
  • Resolves customer complaints as needed.
  • Recommends measures for improving work procedures and staff performance to increase quality and enhance job safety.
  • Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies and procedures.
  • Performs all duties in accordance with Chinook Winds Casino Resort guest service standards.
  • Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
  • Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.
  • Provides input or recommendations for improvements and changes in program processes or services.
  • Supervises employees during the shift and ensures appropriate professional standards of behavior, standards, productivity, practices and customer care are enforced.
  • Maintains effective communication within the team and attends meetings and training sessions when required.
  • Assigns duties, responsibilities, and work areas to employees in accordance with work requirements.
  • Performs personnel actions such as hiring and firing staff, consulting with department management and Human Resources as necessary.
  • Develops and maintains a teamwork environment.
  • Trains employees in designated areas and monitors progress.
  • Trains all housekeeping staff in job safety, including HazCom (MSDS), and Bloodborne Pathogens standards.
  • Identifies & reports any irregular, unsafe or hazardous conditions.
  • Works in areas of responsibility to include laundry, cleaning or inspecting rooms.
  • All other duties as assigned.

 

Position Qualifications

Competency Statements

Customer Orientated- Ability to take care of the customers’ needs while following company procedures.

Team Building- Ability to convince a group of people to work toward a goal.

Detail Oriented- Ability to pay attention to the minute details of a project or task.

Multitask- Ability to complete multiple tasks at one time.

Communication Skills- Ability to communicate effectively with others verbally and in writing.

Problem Solving – Ability to find a solution for or deal proactively with work-related problems.

Management Skills – Ability to organize and direct oneself and effectively supervise others.

Decision Making – Ability to make critical decisions while following company procedures.

 

Education

High School Diploma or GED

Experience

Three years’ experience in Hotel or Resort Housekeeping

Two years supervisory experience in a high volume resort

Computer Skills

Microsoft Office basic level including Word, Excel, and Outlook

Knowledge of Opera PMS preferred

Certificates and Licenses

Must obtain Oregon Q Care within 30 days

Must obtain Food Handlers card within 30 days

Other Requirements

Bi-Lingual English/Spanish preferred