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Position Summary

Responsible for the providing exemplary guest service by performing general maintenance and all repairs of Cage and Soft Count equipment.

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Closing Date: Position Open Until Filled

Starting Wage Range: DOE

Minimum Age: 21

Essential Functions

  • Performs maintenance and repairs of Cage and Soft Count equipment, such as coin counters (jetsort) currency counters, Kiosk, ATM’s, Jetscann in Soft Count and other equipment as needed.
  • Maintains and updates machine maintenance records.
  • Installs and removes Cage and Soft Count equipment.
  • Provides assistance to customers with machine malfunctions (Kiosk)
  • Maintains general appearance of work areas.
  • Informs cage management of any pertinent information.
  • Safeguards entrusted monies, keys, and properties.
  • Monitors currency levels and troubleshoots problems in the Kiosk and ATM’s
  • Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies and procedures.
  • Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
  • Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
  • Provides input or recommendations for improvements and changes in program processes or services
  • Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.
  • Maintains effective communication within the team and attends meetings and training sessions when required.
  • Identifies & reports any irregular, unsafe or hazardous conditions.
  • All other duties as assigned.

 

Position Qualifications

Competency Statements

Customer Orientated- Ability to take care of the customers’ needs while following company procedures.

Team Building- Ability to convince a group of people to work toward a goal.

Detail Oriented- Ability to pay attention to the minute details of a project or task.

Multitask- Ability to complete multiple tasks at one time.

Communication Skills- Ability to communicate effectively with others verbally and in writing.

Problem Solving – Ability to find a solution for or deal proactively with work-related problems.

Management Skills – Ability to organize and direct oneself and effectively supervise others.

Decision Making – Ability to make critical decisions while following company procedures.

 

Education

High School Diploma or GED

 

Experience

5 years’ experience in Cage Operations

1 year supervisory experience preferred

 

Computer Skills

Microsoft Office basic level including Word, Excel, and Outlook

10 key proficient

 

Certificates & Licenses 

Siletz Tribal Gaming License

Must be able to pass all Title 31 testing.

 

Other Requirements

Must have good people skills

Knowledge of the gaming industry, it rules, laws, and regulations governing them including Title 31.