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Position Summary

Responsible for the supervision and completion of all aspects of Cage Operation as assigned tasks in a timely and responsible manner. Provide the safeguard of company assets. Serves as a back up to the Cage Supervisor.

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Closing Date: Position Open Until Filled

Starting Wage Range: $15.57

Minimum Age: 21

  • Supervises all aspects of daily operations of the Cage Department in the absence of the Cage Supervisor
  • Monitors and maintains currency levels and troubleshoots problems in the Kiosk and ATM’s
  • Ensures that the Cage employees are in compliance with Chinook Winds policies and procedures.
  • Accurately maintains and audits recordable transactions as they apply to Title 31 of the Bank Secrecy Act through Resort Advantage.
  • Researches and resolves balancing discrepancies in the Main Bank, Employee Windows and Front Line.
  • Resolves customer complaints as needed.
  • Recommends measures for improving work procedures and worker performance to increase quality and enhance job safety.
  • Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies and procedures.
  • Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
  • Maintains effective communication within the team and attends meetings and training sessions when required.
  • Assigns duties, responsibilities, and work areas to employees in accordance with work requirements and ensures all policies and procedures are followed.
  • Performs personnel actions such as hiring and firing staff, consulting with department management and Human Resources as necessary.
  • Develops and maintains a teamwork environment.
  • Trains employees in designated areas and monitors progress.
  • Completes, monitors, and develops staff through evaluation and development plans.
  • Monitors staff performance to ensure Chinook Winds Casino Resort customer service standards are
  • Identifies & reports any irregular, unsafe or hazardous conditions.
  • All other duties as assigned.

 

Position Qualifications

Competency Statements

Customer Orientated- Ability to take care of the customers’ needs while following company procedures

Team Building- Ability to convince a group of people to work toward a goal

Detail Oriented- Ability to pay attention to the minute details of a project or task

Multitask- Ability to complete multiple tasks at one time

Communication Skills- Ability to communicate effectively with others verbally and in writing

Problem Solving – Ability to find a solution for or deal proactively with work-related problems

Management Skills – Ability to organize and direct oneself and effectively supervise others

Decision Making – Ability to make critical decisions while following company procedures

 

Education

High School Diploma or GED

 

Experience

3 years’ experience in Cage Operations

1 year supervisory experience preferred

 

Computer Skills

Microsoft Office basic level including Word, Excel, and Outlook

10 key proficient

 

Certificates & Licenses

Siletz Tribal Gaming License

Must be able to pass all Title 31 testing

 

Other Requirements

Must have good people skills

Knowledge of the gaming industry, it rules, laws, and regulations governing them including Title 3.