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Position Summary

Responsible for providing exemplary guest service by ensuring all video and mechanical machines are operating properly. Perform complex troubleshooting of all slot machines and peripheral equipment. Prepare work orders, test slot machines, before repairing and complete proper documentation.

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Closing Date: 12/03/2017

Starting Wage Range: DOE

Minimum Age: 21

Essential Functions

  • Troubleshoot, repair, overhaul, and proper prevention maintenance of all electrical and mechanical slot machines in accordance with gaming regulations
  • Assist in ensuring machine integrity when jackpots occur and at other times, as requested
  • Handle complex troubleshooting of games and related equipment
  • Handle complex repair of component level repair of monitors, PC boards,
  • Assist in cross-reference of components
  • Install and maintain Oasis tracking systems
  • Run data lines along tight places to the slot machines
  • Perform RAM clear and machine configurations to new and faulty slot machines
  • Maintain and repair signage (i.e., LCD, bulbs, fluorescents, glass, )
  • Assists in overseeing the safe and effective operation of shop equipment including hand tools, soldering tool, power tools, and electronic test equipment
  • Test slot machines and documents, whenever variances occur
  • Handle disputes and notify the proper personnel of any unusual customer activity
  • Oversee, verify, and approve slot machine payouts
  • Perform bill tests on new machine installation
  • Troubleshoot and repair Oasis Accounting and Player System
  • Change layouts to the table games
  • Repair and replace card shuffler on the table games
  • Must be able to troubleshoot analog, digital circuitry, and serial communications
  • Order and return/exchange parts when needed
  • Assist in maintaining inventory of parts for machines and /or equipment
  • Set-up slot tournaments when needed
  • Assist in moves, set-ups, conversions and removal of slot machines according to procedures
  • Assist Cage department, Security and Cage Technician for soft count and kiosk repairs
  • Attend all Slot Department meetings and/or training sessions; pertinent training seminars and conferences as required
  • Assist in training new Technicians
  • Must have a professional, friendly, and courteous manner towards customers
  • Assist Lead Slot Technician, Slot Manager, Slot Supervisors, and Operations Director as required
  • Must safeguard entrusted monies, keys and properties
  • Performs all duties in accordance with Chinook Winds Casino Resort customer service standards
  • Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and
  • Provides input or recommendations for improvements and changes in processes or
  • All other duties as


                                                                  Position Qualifications


Competency Statements

Communication Skills- Ability to communicate effectively with others verbally.

Customer Oriented- Ability to take care of the customers’ needs while following company procedures. Enthusiastic- Ability to bring energy to the performance of a task.

Interpersonal – Ability to get along well with a variety of personalities and individuals.



High School Diploma or GED

Associate Degree in Electronics Technology preferred



4 years’ experience in gaming, related field and/or training.

Must be able to solder, including multi-player boards; SMT skills preferred


Computer Skills

Must have computer skills in Microsoft Windows, Office and have the ability to navigate the Internet


Certificates & Licenses

Must obtain a Siletz Tribal Gaming License


Other Requirements

Knowledge and understanding of machine tilt codes and how to resolve them; understanding of CDS maintenance codes and functions.

Knowledge and understanding of the M.I.C.S.

Knowledge of electronic troubleshooting and proper use of electronic test equipment/power tools (i.e., DVOM, oscilloscope, isolation power supplies, Sencore monitor analyzer, etc.)

Knowledge and basic understanding of serial communication systems.

Knowledge and capability of troubleshooting analog and digital circuitry.