Position Summary

To ensure the security of Chinooks Winds customers, staff, facilities & assets are protected.

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Closing Date: 2/08/2017

Wage Range: $11.32-$12.49

Minimum Age: 21

  • Monitors Chinook Winds facility, property, and money handling areas, to ensure the security of customers, staff, and assets of Chinook Winds during assigned shift.
  • Crime detection, prevention and suppression through investigation of suspicious circumstances and the elimination of the opportunity to commit crime; apprehension of offenders. Will often be assigned to complete thorough investigations and detail oriented reports regarding criminal and non-criminal incidents utilizing standard computer programs.
  • Delivers fills/credits from Cage to gaming stations and escorts all chips and cash transfers.
  • Maintains working knowledge of all Chinook Winds promotions, events, and services.
  • Investigates complaints/concerns from guests/employees. Analyzes situation, resolves ensuring compliance with Chinook Winds policies and procedures.
  • Occasionally must physically subdue, restrain and remove customers or employees.
  • Performs all duties according to Chinook Winds & the Security Departments customer service standards.
  • May be required to assist guests with jumpstarting vehicles and changing tires.
  • Monitors & maintains general knowledge of alarm system and reports any irregularities.
  • Will provide input or recommendations for improvements/changes in program processes or services. Will participate in other department projects as directed.
  • Transports Chinook Winds’ staff for drug tests.
  • Must be able to work in a crowded environment.
  • Will be required to remove and reinstall cash boxes and use hand held scanners for up to 8 hours per shift.
  • Will be required to sort and separate VLT boxes according to type.
  • Will be required to operate a battery powered casino cart used to transport carts containing VLT boxes.
  • Works with local police, fire and emergency medical teams as necessary.
  • Maintains and controls access to restricted areas.
  • Checks ID’s for possible underage guests.
  • Performs First Aid, CPR and uses the AED as required.
  • Assists in locating lost property and files reports for lost and found property.
  • Performs an abundance of additional duties as directed or deemed necessary.
  • Will occasionally be required to work overtime, including extended shifts, additional days, holidays and special events.
  • Performs all duties in accordance with Chinook Winds Casino Resort customer service standards
  • Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.
  • Provides input or recommendations for improvements and changes in processes or services.
  • All other duties as assigned.

 

Position Qualifications

Competency Statements

Communication Skills- Ability to communicate effectively with others verbally.

Customer Oriented- Ability to take care of the customers’ needs while following company procedures.

Enthusiastic- Ability to bring energy to the performance of a task.

Interpersonal – Ability to get along well with a variety of personalities and individuals.

Ability work independently with minimum supervision and be able to follow detailed security procedures.

 

Education

High school diploma or GED

 

Experience

1 year experience in a Customer Service

6 months gaming security, security, military or law enforcement experience preferred

 

Computer Skills

Microsoft Office beginner level including Word, Excel, and Outlook

 

Certificates & Licenses

Siletz Tribal Gaming License

Valid Driver’s License

CPR Certified within 1 month of employment

 

Other Requirements

Flexibility to handle changing priorities and schedules and have excellent time management skills.

Must have excellent written and oral communication skills and experience working in a team environment.