6-8 months gaming security, security, military or law enforcement experience desired.
High school diploma or GED required.
Must have valid Drivers License.
CPR/First Aid card or ability to obtain within 1 month of hire date.
1 year of experience with use of computer programs including Microsoft Word, Excel and Outlook.
Must have excellent written and oral communication skills and experience working in a team environment.
Flexibility to handle changing priorities and schedules and have excellent time management skills.
Must have excellent customer service skills and demonstrate patience, tact and respect towards guests and fellow employees during phone contacts and in person.
Must be able to work independently with minimum supervision and be able to follow detailed security procedures.
Fluent bilingual skills are desired.
Monitors Chinook Winds facility, property, and money handling areas, to ensure the security of customers, staff, and assets of Chinook Winds during assigned shift.
Crime detection, prevention and suppression through investigation of suspicious circumstances and the elimination of the opportunity to commit crime; apprehension of offenders. Will often be assigned to complete thorough investigations and detail oriented reports regarding criminal and non-criminal incidents utilizing standard computer programs.
Delivers fills/credits from Cage to gaming stations and escorts all chips and cash transfers.
Maintains working knowledge of all Chinook Winds promotions, events, and services.
Investigates complaints/concerns from guests/employees. Analyzes situation, resolves ensuring compliance with Chinook Winds policies and procedures.
Occasionally must physically subdue, restrain and remove customers or employees.
Performs all duties according to Chinook Winds & the Security Departments customer service standards.
May be required to assist guests with jumpstarting vehicles and changing tires.
Monitors & maintains general knowledge of alarm system and reports any irregularities.
Will provide input or recommendations for improvements/changes in program processes or services. Will participate in other department projects as directed.
Transports Chinook Winds’ staff for drug tests.
Must be able to work in a crowded environment.
Will be required to remove and reinstall cash boxes and use hand held scanners for up to 8 hours per shift.
Will be required to sort and separate VLT boxes according to type.
Will be required to operate a battery powered casino cart used to transport carts containing VLT boxes.
Works with local police, fire and emergency medical teams as necessary.
Maintains and controls access to restricted areas.
Checks ID’s for possible underage guests.
Performs First Aid, CPR and uses the AED as required.
Assists in locating lost property and files reports for lost and found property.
Performs an abundance of additional duties as directed or deemed necessary.
Will occasionally be required to work overtime, including extended shifts, additional days, holidays and special events.