Position Summary

The Player Services Representative is responsible for providing exemplary guest service by greeting guests and providing accurate information on club amenities, current promotions, and general property information.

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Closing Date: 10/24/2016

Wage Range: $11.00-$11.32

Minimum Age: 21

  • Issuance of Winner Circle cards.
  • Provide information on benefits of club and tier amenities.
  • Spends time on the gaming floor interacting with customers, answering questions and concerns, enrolling new members, putting cards in customer’s hands.
  • Participates in making a fun and exciting atmosphere by utilization of the In-house PA system.
  • Assists in the execution of Chinook Winds Casino Resort programs, promotions and special events.
  • Accurate group coding of promotions and events.
  • Performs redemptions.
  • Ticket sales for concerts, tournaments, and events.
  • Answering phones and call back lists.
  • Distribution of promotional items.
  • Coat check.
  • Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
  • Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.
  • Provides input or recommendations for improvements and changes in processes or services.
  • Accesses the player tracking system and makes edits to the system as necessary.
  • All other duties as assigned.


Position Qualifications

Competency Statements

Communication Skills- Ability to communicate effectively with others verbally

Customer Oriented-Ability to take care of the customers’ needs while following company procedures

Enthusiastic- Ability to bring energy to the performance of a task

Interpersonal- Ability to get along well with a variety of personalities and individuals



High school diploma or GED



One year customer service experience in a high volume setting


Computer Skills

Microsoft Office beginner level including Word, Excel and Outlook

Certificates & Licenses

Siletz Tribal Gaming License


Other Requirements

Strong interpersonal skills and an outgoing personality

Must be flexible with work schedule