Position Summary

Responsible for providing exemplary guest service by selling change and providing technical assistance to customers regarding slot operations.

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Closing Date: Position Open Until Filled

Wage Range: $11.00-$11.59

Minimum Age: 21

  • Provides information and technical assistance to customers regarding machine operations
  • Circulates through assigned area selling change to customers
  • Maintains assigned bank to ensure accurate balances & transactions
  • Safeguards entrusted monies, keys and properties
  • Monitors lights indicating customers requests for change and service
  • Replenishes ticket paper
  • Reports customer disputes to Slots Supervisor
  • Assists customers with machine malfunctions such as currency & paper jams
  • Signs jackpot tickets, & updates jackpot records
  • Informs customer of benefits for using Chinook Winds Winners Circle Players Cards
  • Monitors slot play & notifies supervisor of complaints or concerns
  • Maintains general appearance of work area
  • Performs all duties in accordance with Chinook Winds Casino Resort customer service standards
  • Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.
  • Provides input or recommendations for improvements and changes in processes or services.
  • Assist Slots Supervisor with other duties when required
  • All other duties as assigned.

 

Position Qualifications

Competency Statements

Accountability – Accountable to work assigned hours and shift, show attention to detail, know and follow all departmental policies and procedures.

Communication Skills- Ability to communicate effectively with others verbally.

Customer Oriented- Ability to take care of the customers’ needs while following company procedures.

Enthusiastic- Ability to bring energy to the performance of a task.

Interpersonal – Ability to get along well with a variety of personalities and individuals.

 

Education

High school diploma or GED

 

Experience

One year customer service and cash handling experience

 

 

Certificates & Licenses

Must obtain a Siletz Tribal Gaming License

 

Other Requirements

Basic math skills