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Position Summary

Responsible for providing exemplary guest service by verifying bingo prize payouts and maintaining the pace of bingo games.

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Closing Date: 5/29/2017

Wage Range: $11.00-$11.59

Minimum Age: 21

Essential Functions

  • Maintains banks, collects monies, verifies prize payouts, and balances entire session.
  • Calls and maintains pace of bingo games.
  • Verifies prize payouts and distributes money to individual agents.
  • Collects admissions and agents’ money and integrates into own bank.
  • Issues papers to agents with accuracy and attention to detail.
  • Introduces bingo games. Provides information regarding games, rules, prizes, etc.
  • Operates electronic bingo equipment, performs general equipment maintenance, and reports malfunctions.
  • Identifies irregularities in play and notifies supervisor.
  • Performs all duties in accordance with Chinook Winds customer service standards.
  • Maintains general appearance of Bingo area.
  • Receives complaints/compliments and reports to supervisor.
  • Creates and maintains files.
  • Inventories pets, programs, coupons, general office supplies, and processes requisitions to supply such
  • Schedules and tracks benefit information and initiate check proceedings.
  • Answers telephone and gives information to callers.
  • Records minutes of staff meetings.
  • Prepares outgoing mail in answer to information requests.
  • Performs all duties in accordance with Chinook Winds Casino Resort customer service standards
  • Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.
  • Provides input or recommendations for improvements and changes in processes or services.
  • All other duties as assigned.

 

Position Qualifications

Competency Statements

Communication Skills- Ability to communicate effectively with others verbally.

Customer Oriented- Ability to take care of the customers’ needs while following company procedures.

Enthusiastic- Ability to bring energy to the performance of a task.

Interpersonal – Ability to get along well with a variety of personalities and individuals.

 

Education

High school diploma or GED preferred

 

Experience

One year cash handling or sales experience

Bingo experience preferred

 

Certificates & Licenses

Must obtain a Siletz Tribal Gaming License

 

Other Requirements

Demonstrated ability in basic mathematical calculations