Position Summary

Responsible for providing exemplary guest service by delivering beverages, cashiering, bartending, clearing tables, and maintaining overall appearance of the convention center, casino, and all other F&B outlets as assigned.

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Closing Date: Position Open Until Filled

Wage Range: $11.00-$11.59

Minimum Age: 21

  • Required to complete cross training in all F&B outlets, both front and back of house, to ensure versatile assistance when and where needed during banquet slower business/function times.
  • Provides exemplary guest service to all CWCR guests in all capacities.
  • Performs the setup, breakdown, and storage of Banquet furniture, tables, chairs, equipment, supplies, audio visual, props, staging, dance floor, pipe and drape, portable bars, or any other related item.
  • Sets tables with all needs for the function i.e. silver, linen, skirting, china, glassware and other requirements.
  • Performs the set up and breakdown for all events and functions, including but not limited to cleaning tables and returning all items, supplies, and equipment to their appropriate storage locations, as specified in internal communications.
  • Serves food and beverage orders to customers and prepares or serves specialty dishes at tables, or to guests throughout casino F&B outlets as required.
  • Serves wine and bottled or draft beer.
  • Mixes ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.

 

  • Checks with guests to ensure that they are enjoying their meals and takes action to correct any problems.
  • Operates cash registers to accept payment including monetary, coupons, and comp slips.
  • Assists with the breakdown of events including cleaning tables and returning all items to their appropriate storage location at the completion of each function.
  • Transports all required items for set-up and service from banquet storage areas to the function room.
  • Removes dishes and glasses from tables and prepares them to be sent to the kitchen.
  • Cleans tables and surrounding chairs and floors after guests have finished dining and resets the table with utensils and condiments.
  • Stocks bus station and other areas with items and utensils.
  • Fills salt, pepper, sugar, cream, condiments, and napkin containers.
  • Escorts customers to their tables as needed.
  • Maintains overall cleanliness and appearance of designated area of responsibility.
  • Performs all opening, closing, cleaning, and stocking responsibilities.
  • Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
  • Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.
  • Provides input or recommendations for improvements and changes in processes or services.
  • All other duties as assigned.

 

Position Qualifications

Competency Statements

Accuracy- Ability to perform work accurately and thoroughly.

Communication Skills- Ability to communicate effectively with others verbally.

Customer Oriented- Ability to take care of the customers’ needs while following company procedures.

Interpersonal – Ability to get along well with a variety of personalities and individuals.

 

Education

High school diploma or GED preferred

 

Experience

One year experience as a server preferred

 

Computer Skills

Experience with Point of Sale (POS) systems preferred

 

Certificates & Licenses

Must obtain a Siletz Tribal Gaming License

Must obtain OLCC within 30 days of employment

Must obtain a Food Handlers Permit within 30 days of employment

Must obtain VIP Permit within 30 days of employment

 

Other Requirements

Knowledge of regulations governing food preparation and service

Basic math skills